1979 - 2000 Dental Surgeon, Toronto
- With partner, established and developed thriving dental practice.
- Assumed primary responsibility for administrative aspects, including supervision of 10 staff, financial forecasting, budgeting, and making purchasing decisions.
- Hired, fired and trained staff (with partner).
- Won AWARD from Toronto Board of Education (formerly Etobicoke) in recognition of excellence in training dental students from diverse cultural and ethnic backgrounds.
- Treated and satisfied thousands of patients with respect to wide range of dental procedures.
- Built practice by:
- Putting priority on interpersonal aspects of profession.
- Listening carefully to patients' concerns and complaints.
- Communicating empathy to ensure they knew we understood them.
- Reassuring patients as to probable outcome, anticipated discomfort, and estimated cost of dental procedures under consideration.
- Wrote detailed reports, with respect to proposed and completed procedures, that were successful in netting coverage by wide variety of insurance companies.
- Demonstrated effectiveness as team player, as well as loyalty, by maintaining relationship with partner for 21 yrs.
- Demonstrated managerial effectiveness by retaining staff for long periods.
E.g., receptionist/secretary, 18 yrs.; dental assistant, 14 yrs.
- Demonstrated community responsibility by regularly sponsoring local athletic programs for young people. E.g., hockey and soccer.
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